Responsible Gambling Policy

We take responsible gambling seriously. Our aim is to help you play in a safe, controlled way and to provide clear tools and support if gambling stops being fun. Below you will find the principles we follow, the practical controls available on your account and where to go for professional help if needed.

Player protection principles

We believe players should be able to manage their activity and make informed choices. We operate measures to reduce harm, detect risky behaviour and respond quickly to concerns. Staff are trained to recognise warning signs and to offer assistance or refer customers to specialist services.

Activity-control tools

You can access a range of controls in your account to help manage play. These include deposit limits, reality checks, session timers, temporary account breaks and self-exclusion. Most controls are available from the Responsible Gambling or Account Settings area and are simple to set up.

Deposit limits

Set daily, weekly or monthly deposit limits to keep spending in check. Decreases take effect immediately. Requests to raise limits are subject to a cooling-off period - typically 24 hours - and may require verification checks.

Loss limits

Loss limits let you cap how much you can lose over a chosen period. This can be useful if you want to limit downside risk without changing stake size or session length. Contact our support team if you need help applying a loss limit.

Time limits and reality checks

Use reality checks to receive reminders during play - options range from 15 to 120 minutes. Time-outs provide short breaks from the site and typically run from 24 hours up to 30 days, allowing you to pause activity without full exclusion.

Self-exclusion

If you need a longer break you can self-exclude for a set period. Self-exclusion options normally start at 6 months and can be extended to permanent exclusion. We also participate in GamStop, so UK residents can opt into a national self-exclusion scheme that blocks access across participating operators.

Recognising problem behaviour

Common warning signs include spending more than intended, chasing losses, neglecting other responsibilities or hiding activity. If you or someone you know shows these signs, take action straight away by using the account controls or contacting our support team for guidance.

Practical tips to stay in control

Set sensible deposit limits, use reality checks, stick to a budget, avoid gambling when stressed or under the influence, and take regular breaks. Make use of session timers and consider voluntary time-outs if you feel your play is becoming problematic.

Professional help and support organisations

If you need support from a specialist organisation, contact BeGambleAware, GamCare or the National Gambling Helpline on 0808 8020 133. You can also ask us for help by emailing [email protected] and we will outline available options and next steps.