Contact Our Support Specialists
If you have questions, account-related issues, technical concerns or general feedback, our support team is ready to help. Contact us for quick assistance with registrations, KYC, deposits and withdrawals, or to raise responsible gambling enquiries. We offer live chat for immediate replies and email for detailed requests; our advisers are authorised to escalate complex cases within the organisation and will respond promptly and courteously to resolve matters to your satisfaction.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 08:00-00:00; email reply within one business day; KYC and withdrawal enquiries) |
| General enquiries | [email protected] (company enquiries, security, privacy and compliance) |
| Affiliate enquiries | [email protected] (partner programme, reporting and payments) |
| Phone | +44 20 7946 5823 (Mon-Fri 09:00-18:00; general line for account help) |
| Working hours | Mon-Sun, 08:00-00:00 (email monitored 24/7; emergency cases escalated) |
Email Assistance
Email is the preferred way to contact Vegas Hero for detailed requests, account issues or when you need to send documents. Please email [email protected] with a clear subject line, your full name and up-to-date contact details, and attach any relevant files (ID, proof of address) to avoid delays. We aim to respond promptly and may ask for further information if needed.
Submit Your Inquiry
Response Time
Our support team aims to reply to most enquiries within one business day. For straightforward requests, you’ll usually hear back within a few hours during support hours; more complex matters such as KYC checks or payments can take longer depending on their nature and may need additional verification. If a query requires escalation we’ll keep you updated on progress and expected timescales.
Feedback
Tell us what you think about Vegas Hero. We welcome feedback, suggestions and ideas to improve the site, games and promotions. Whether you spot a bug, have a feature request or a general comment, send it to us and our team will review it carefully. Your input helps shape updates and improves the experience for all players.